Should we ask customers for feedback about our IoT service/product?
I am a huge fan of the iterative approach to building IoT products and services.
I recommend leveraging the OTA (Over the Air) Firmware Upgrades to adjust deployed products to users’ needs.
But how can we discover the needs of our users?
Whenever I buy something online, I always get an email asking for feedback. Can you guess how many times I provided my opinion? Never.
Yet, I expect that users of my IoT solutions would invest their private time to share their feedback with me.